Jr. Application Support Analyst – Morris Plains, NJ

June 10, 2025

Job ID: 2012228
Job Title: Jr. Application Support Analyst
Location: Morris Plains, NJ
Employment Type: Full-Time (Hybrid)

This role is responsible for learning new applications by shadowing support analysts. After learning and becoming comfortable with the necessary application information, the candidate will field support calls and develop new enhancements to applications.

  • Work with Application Support Team fielding support tickets within different application areas
  • Work with the Application Support Team to create and modify different areas of the Electronic Content Management suite, including documents, workflows, and integrations
  • Work as part of an IT team to deliver new releases to Project Sponsors and end Users, discuss and prioritize defects with Application Development Manager and ensure problem resolution/escalation
  • Assist other team members, Developers and Users throughout the development process (i.e. work with users to solve front line supporting issues)
  • Monitor performance of all new and existing OnBase software across the organization.
  • Learn appropriate software modules used and supported by the organization.
  • Learn and engage in supporting and developing Power BI Reports
  • Occasional travel for training is required.

Qualifications

Skills/Experience:

  • Preferred Bachelor’s Degree in an IT related field
  • 0-1 years of general IT experience
  • Ability to deconstruct user requirements
  • Basic programming experience in language of choice
  • Ability to work independently without close supervision, as well as within a team
  • Strong Microsoft Office Skills
  • Proven analytical and problem-solving abilities.
  • Strong organization skills with keen attention to detail.
  • Exceptional interpersonal, written and oral communication skills (focus on customer service orientation).
  • Experience working in a team-oriented, collaborative environment.
  • Some domestic and international travel may be required

Preferred:

  • Experience working with HTML, JavaScript, XML, XSLT, jQuery.
  • Experience working with the .NET ecosystem
  • Knowledge of Document Management (ECM) and Workflow Software.
  • Experience working with the OnBase Document Management System.
  • Experience with Power BI

Pay Range

Anticipated Pay Range For This Role Is:

$50,000 – $60,000

This pay range represents the base annual full-time salary for this position. Individual compensation packages are based on various factors unique to each candidate including but not limited to relevant experience, education, geography and skill set. All full time positions are eligible to participate in Global’s profit-sharing plan program in addition to the base pay range listed above.

Great Benefits

We take pride in our comprehensive mix of pay and benefits – our benefits include:

Affordable medical, prescription, dental and vision plan options, a 401(k) plan (including matching company contributions), and a defined contribution plan with an annual company contribution of your base salary.
• No-cost programs including wellness screenings and programs, life and accidental death insurance, short term disability, identity theft protection and an employee assistance program
• Paid time off, Floating Holidays, parental leave, tuition assistance, and many other benefits depending on eligibility.

Voluntary Benefits (e.g. pet insurance)

Please send your resume to ushumanresources@global-aero.com with the subject line of XWEB-2012228.