Our Promise

As a world class aviation insurer, we know how important it is to provide an excellent claims service. As part of this service, we promise that we will:

• Guarantee that we can be contacted 24 hours a day, seven days a week
• Respond immediately after notification of a claim
• Provide a coordinated response anywhere in the world offering dedicated local assistance
• Listen to the views of our business partners
• Settle straightforward claims as quickly as possible
• Resolve problematic claims as fairly and swiftly as possible
• Always seek to protect the integrity of the client