Claims Representative – Morris Plains, NJ

May 30, 2024

Job ID: 2012203

 Job Title: Claims Representative

 Location: Morris Plains, NJ

 Employment Type: Full-Time (Hybrid)

This position is responsible for the adjustment and settlement of first- and third-party bodily injury and property damage claims and lawsuits, set up and maintain claim files, evaluate liability and damages issues, negotiate settlements with insureds and third-party claimants, prepare outgoing correspondence, prepare claim payments, evaluate and prepare recommendations on claim subrogation. Further duties and responsibilities are listed below:

  • Manage assigned bodily injury and property damage claim files, including evaluation of claims, evaluation of coverages, establish reserves, and negotiation/settlement of claims
  • Manage outside legal counsel on claims requiring litigation
  • Efficiently resolve complex, severe exposure claims, using high-service oriented file handling
  • Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt resolution of cases in effective and efficient manner
  • Manage, analyze and respond to incoming claim documentation
  • Ensure timely and accurate entry of new claims into financial and claims management systems
  • Review invoices and other billings for appropriateness and authorize for payment within authority
  • Investigate claims, including obtaining witness statements, investigating reasonableness of claim, surveying loss or retaining appropriate external investigation resources
  • Use variety of tools, including internet, to research and complete projects as assigned
  • Professionally and timely communicate with insureds and claimants to assemble required claim documentation
  • Present assigned claims at claims reviews to insureds, brokers, and insurers
  • Domestic and International travel from 20% to 30% is required.



  • Bachelor’s degree is required


  • Property and Casualty Claims experience is preferred
  • High level of expertise in negotiating and influencing outcomes
  • High level of problem-solving aptitude
  • Strong customer focus and ability to identify and respond to customer needs
  • Proficiency with Microsoft Excel and Word.
  • Ability to analyze problems/situations in terms of long-range goals and recommend a course of action
  • Excellent written/verbal communication skills
  • Ability to work in a fast-paced collaborative environment with supervised direction


  • Aviation experience
  • Insurance adjuster licenses
  • Juris Doctor degree may be helpful but is not required

Please send your resume to with the subject line of XWEB-2012203.