Senior Claims Representative – Morris Plains, NJ / Overland Park, KS


This position is responsible for the adjustment and settlement of first and third party aircraft hull claims in accordance with Company policies and best practices.  Potential for involvement with handling of third party liability claims for general aviation line of business.  Set up and maintain claim files, evaluate liability and damages issues, negotiate settlements with insureds and third-party claimants, prepare outgoing correspondence, prepare claim payments, and evaluate and prepare recommendations on claim subrogation.  Further duties and responsibilities are listed below:

  • Manage assigned claim files, including evaluation of claims, evaluation of coverages, establish reserves, and negotiation/settlement of claims
  • Confer with legal counsel on claims requiring litigation
  • Resolve complex, severe exposure claims, using high service-oriented file handling
  • Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt resolution of cases
  • Manage, analyze, and respond to incoming claim information and appropriately document file
  • Ensure timely and accurate entry of new claims into Company’s claims platforms
  • Review repair invoices and other billings for appropriateness and authorize for payment within authority
  • Investigate hull claims including: obtaining witness statements, investigating reasonableness of claim, surveying loss or retaining appropriate external investigation resources
  • Use variety of tools, including internet, to research and complete projects as assigned
  • Professionally and timely communicate with insureds and claimants to assemble required claim documentation
  • Light (20%) travel required



  • Bachelor’s degree is required, preferably in Engineering, aviation science/technology or similar technical major


  • Private Pilot and/or A&P licenses preferred
  • Property and Casualty Claims experience
  • High level of expertise in negotiating
  • High level of problem-solving aptitude
  • Strong customer focus and ability to identify and respond to customer needs
  • Proficiency with Microsoft Excel and Word
  • Ability to analyze problems/situations in terms of long-range goals and recommend a course of action
  • Excellent written/verbal communication skills
  • Ability to work in a fast-paced environment
  • Successful candidate will thrive in a collaborative, team-oriented environment

Please send your resume to with the subject line of XWEB – SCR 2012181.

We (Global Aerospace, Inc.) are an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, age, or any other characteristic protected by law.